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Monthly Archives: November 2011

Stuart Holmes Project Kick-Off!

What a fab day at Stuart Holmes’ salon in Cheltenham! Having been beaver-ing away doing lots of planning and background research since the start of November, it’s really great to have the brand brought to life by visiting the amazing salon. In just a few hours, we’ve made some really great progress on this implementation […]

Lusting after loyalty longevity?

In this climate, who isn’t? Everyone’s heard that it costs five times more to acquire a new customer than retain an existing one, so long term customer loyalty and customer retention should be key to your marketing strategy. uber’s latest whitepaper challenges the norm, advising businesses that it’s no longer feasible to ‘shoehorn’ customers into […]

And the award goes to…

Sarah Cross! Winner of North West Business Woman of the Year! What a surprise… Sarah and the uber team where chuffed to bits to receive the award after years of dedication and hard work, Sarah well and truly deserves it… In July 2008, as the world faced financial meltdown Sarah, against everyone’s advice, decided to […]

return of the poorly plant…

We have come into the office once AGAIN to a few almost dead looking plants…. dont think we are doing a very good job at looking after them.. Ben stop neglecting them!

Top Tips from your favourite loyalty consultants…

The uber team have had our thinking caps on about all of the customer loyalty queries that people have for us when we’re out and about at trade shows & speaking events or when they call our office for a chat. Great news is that we’ve now put all our answers together in a top […]

Is customer retention the holy grail?

…in a word, yes! All marketers have heard the age-old statistic that it costs five times more to gain a new customer than to retain an existing one…and in today’s economic situation, that’s never been truer! Our latest whitepaper ‘Customer Retention – The Holy Grail’ gives some super insight from uber MD Sarah Cross on […]

Even more Love from Cedric in 2012…

  Exciting times at London’s premier private members’ club, Home House, this afternoon. Having launched the customer loyalty program as my very first project with uber in October 2010, it’s fab to be involved with growing and developing Love from Cedric in its second year. The loyalty scheme continues to be really well received by […]