Super excited to be working with Bents, a family run business on the outskirts of Cheshire (as well as an online store) they’ve engaged uber to design and launch an exceptional customer loyalty programme allowing Bents to build a stronger relationship with their customers whilst engaging and increasing their lifetime value. Bents are very much [...]
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Loyalty…Think Global
April 24, 2013 – 9:00 am
In a world that’s getting smaller rapidly, and companies exporting their goods overseas to drive revenue, these brands now need to think globally about their loyalty activity and give customers what they want around the world. The fundamentals of customer loyalty do not change whether you’re in the UK or the Middle East. But what [...]
April is Customer Loyalty month!
April 15, 2013 – 11:20 am
April is Customer Loyalty month! It’s important that you focus on building customer loyalty and planning your loyalty strategy throughout the year, taking an adaptive approach to loyalty will get you the best results. We’d love to hear your thoughts on the holy grail of retaining customers, the brands that win, are the ones that [...]
uber catch up with Millbrook
April 3, 2013 – 3:15 pm
Had a great catch up at Millbrook HQ to meet with the team, discussed the launch (fab success!) and confirmed the coming few months loyalty programme campaigns – lots of exciting things happening! Also over 5,500 sign up’s in under a month – amazing! Well-done team Millbrook! Cant wait to see how the team get [...]
Great Lengths Customer Loyalty Consultant at Pro Hair
March 26, 2013 – 2:59 pm
Had a fab day today with the lovely Great Lengths Team at Pro Hair Manchester, I was on the Great Lengths stand as a Loyalty Consultant to chat about some of the best ways to encourage clients to visit salons and spend more whilst they’re there. Sharing top tips for client retention and customer engagement [...]
Millbrook Family Launch Event
March 25, 2013 – 2:25 pm
So Millbrook had their launch party for their new loyalty programme on Friday, which was fab! Always lovely to see a really positive response from staff and customers when launching a new uber different loyalty programme! The programme is set to be super personalised rewarding staff and customers for shopping and visiting Millbrook stores. We’re [...]
uber goes to Great Lengths!
March 21, 2013 – 2:53 pm
Lovely to catch up with the Great Lengths team as always, reviewing the past few months’ campaigns and planning for the next! We carried out a research project recently to fully understand what salons and stylists wanted from Great Lengths and it’s loyalty programme, the Inner Circle. It’s been almost two years since we did [...]
Say it right and stand out in an inbox!
March 15, 2013 – 10:41 am
Communications will make or break your loyalty programme. Your tone and approach needs to be appropriate when speaking to your customers to keep them interested, engaged and excited. Here are some top uber tips to communicating successfully… 1. Be clear and concise: Using the ‘voice of your brand’ you need to speak with your customers [...]
uber is ‘one of the family’ at Millbrook!
February 25, 2013 – 7:48 pm
What an amazing reaction from the team at Millbrook following the staff launch of their brand new loyalty programme, The Millbrook Family! After starting this customer loyalty project back in October last year, the launch this week has certainly been worth the wait. Implementing as loyalty strategy from start to finish is always an exciting [...]
How to win the hearts, minds and wallets of your clients…
February 11, 2013 – 4:54 pm
Join Sarah Cross at Professional Beauty London 2013 to learn why winning the hearts, minds and wallets of your clients has never been harder and how engaging with your customers and staff is key to growing your business. Get ahead in your sector and learn tips and techniques you can take back to your business [...]
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