Sarah has two speaking slots at the event where she will share her passion for customer loyalty with salon owners and industry professionals from across the UAE and beyond with over 750 visitors from 44 different countries!

She can’t wait to offer her hints and tips and is looking forward to helping businesses across the UAE take a pro-active approach to customer loyalty programmes and discover how they can drive revenue by looking after their customers.

We’ll be tweeting and facebooking updates from the show so make sure you’re following and if you’re at the show let Vic know! (victoria@uber-uk.com)

Ma’a salama

Ps if you are at the show Sarah’s speaking times are:

1.       Wednesday 30th May – 16.15pm. Topic: Creating Customers for Life – Creating guest satisfaction, retention and referrals for the ongoing success of your business

2.       Thursday 31st May – 10.45am. Topic: Small Business Marketing Strategies to Attract Big Business Customers

We have been working with hair extension specialists Great Lengths to undertake a strategic research project and have been busy speaking to stylists across the country, so we can make sure we’re offering members of the ‘Inner Circle’ exactly what they want!

Stylists and salons can sign up online and are offered exclusive offers, gifts and surprises – just because they’re members!

Great Lengths are dedicated to adding value to their salons and stylists and can’t wait to start rewarding them and developing their communications with them!  (And if you’re a member make sure you’re checking their facebook and twitter for updates!)

As with all of our customer loyalty programmes, we can’t wait to start seeing the commercial difference our exclusive rewards programme will make through our exciting and edgy strategy, where the customer is always at the front of mind!

If you would like to learn more about Great Lengths’ ‘Inner Circle’ visit www.greatlengthshair.co.uk or to learn more about uber’s work in the industry, visit www.uber-uk.com/work

Last night I was invited to join our lovely client Great Lengths for the Fellowship of Hairdressing’s President’s night which was a fab night of glitz and glamour!

What an amazing industry we work in that so many people dedicate their time and money into raising vital funds for charity with last night raising money for industry charity, HABB.

It took place at the beautiful Hurlingham Club in London and it was a great opportunity to catch up with friends and colleagues to celebrate the industry.

I have worked in the hair industry for many years and love being a part of it and it’s brilliant to hear what people are doing in terms of salon marketing and hear their thoughts and plans on customer loyalty.

We all had a great evening and I’m already looking forward to the next one
Thanks guys x

Sharing tips and techniques the audience could take back to their businesses, Sarah talked about creating virtual communities and tapping into a customers’ social circle to maximise engagement, awareness and ultimately revenue.

If you were at the event let us know what you thought on Facebook or twitter and remember we’re offering you an exclusive 25% discount on our small business solution uber loyal: essential

Simply email contact@uber-uk.com and we’ll take it from there!

Hope you enjoyed x

As you know, we’re not fans of points based customer loyalty at the best of times and we are passionate that customers need to feel special so we were totally behind the over 60’s rant about the Boots loyalty scheme taking away their privileges by giving them more points.

We know customers know how they like to be treated and we think it’s high time that companies look more closely into more personalised customer loyalty and rewards.

As for the insurance companies being slated for acquisition ‘hooks’ We all know that it’s five times cheaper to retain a customer than it is to acquire a new one so Insurance companies and alike should try to focus on strong personalised customer loyalty and retention and customer acquisition with happen through tapping into their customers social circles through recommendations.

If there is a sophisticated CRM system in place, your network will grow organically as members will value personalisation and recommend the brand to their friends if the proposition is compelling enough.

Businesses need to get more personal and give customers more of what they want, and indeed expect.

Perhaps others should put our uber mantra up on their walls too…. – customers are your most precious assets…looking after them means keeping them for longer!

We live and breathe customer loyalty and retention, designing, developing and implementing customer loyalty programmes and CRM strategy for all our lovely clients every day.

To mark April being the month of customers we want to treat you with a gorgeous gift as a little random act of kindness from uber to you – our favourite Jo Malone perfume!

All you need to do is visit our Facebook and twitter pages and follow the simple instructions!

For Facebook like us and comment ‘me please’ on our Jo Malone picture and share it with your friends and on twitter follow us and tweet us ‘me please’ for your chance to win!

It’s as simple as that so good luck!

X

Ps the winner will be crowned on Friday 20^th April…

It’s an exciting time for the salon as not only have they had a gorgeous New Year, New Look make-over (we LOVE), but in the first month alone they’ve signed up over 700 new members and are now well over 1000!

It’s great to see so much success after months of hard work from both uber and Stuart Holmes!

So what have we done for them? We’ve worked with the salon over the past few months to create a bespoke solution that’s perfect for their clients and offers something different to run of the mill loyalty solutions. With Indulgence, clients not only benefit from exclusive personalised treats, it does what uber does best – it’s different!

Members of ‘Indulgence’ can take advantage of exclusive partnership benefits in and around Cheltenham, whether it’s a complimentary glass of fizz at one of the town’s favourite bars, or exclusive discounts at gourmet restaurants. No wonder they’ve had so many sign ups!

It just goes to show that even if you’re a small business, it’s all about loyalty!
Well done team! x

Now you may have recently heard about their amazing ‘We Believe’ campaign which has seen them use the faces of COLLIN RESULTIME devotee’s as their models. Because the company truly believe in their products and treatments, and know they transform the skin of thousands women across the world, who better to use as the faces of the brand – the lovely ladies themselves!

We love the campaign and it’s great to see ‘real women’ as the faces of a luxury brand! And using women in their twenties to ladies over fifty, it’s a welcome change to the picture perfect models you see on most ads who, whilst gorgeous, have most probably never used the product they’re endorsing! And look how fab they look!

Following the same theme and because they want  more women to benefit from their gorgeous range, the company is offering a lucky few salons the chance to introduce the brand for absolutely no up-front cost and a buy back guarantee – with them only paying for the stock you use.  I know it sounds too good to be true, but they are so confident that clients and salons will love it, they want more ladies to feel and see the benefits!

And as if that’s not enough, they’re also running a ‘Golden Ticket’ campaign to offer therapists and clients the chance to get involved in their VIP club. If you love COLLIN’s products and aren’t currently signed up…you need to!

Not only do you get to know about all their latest products and treatments, you get showered with gifts and signing up with the Golden Ticket puts you in the offing to receive their gorgeous collagen gel in the post (and it’s true what the Hollywood A-Listers say – it really is amazing!)

Wow, I’m exhausted just writing about all that’s going on at the show so I hope the COLLIN girls have packed their comfy shoes as i think it’ll be busy one! I can’t wait!

And remember, if you’re at the show and want to learn more about uber or customer loyalty let me know by email Victoria@uber-uk.com or give me a call on 07976414665…

See you there x

The tickets have arrived and the trains have been booked – it’s Professional Beauty 2012 time!

We love going to pro beauty and can’t wait to see all the new products and treatments that are out there! We’re also exhibition geeks so are looking forward to seeing all the cool stand designs!  (Well I am!)

We don’t have a stand at the show but we are offering all attendees a super special discount on our latest product ‘Uber Loyal Essential’ (ULE) which we’ve recently launched for smaller businesses and it’s perfect for hair and beauty salons…

Just quickly, it’s an online step-by-step guide with all the advice, templates and tools you need to create your own customer loyalty programme.

If you want to…

1. Attract new clients
2. Retain current clients
3. Motivate staff
4. Drive revenue

…then it’s perfect for you!

We understand salons often don’t have the budget for customer loyalty programmes or salon marketing, but we know how much they benefit from them, so this is our tailor made perfect solution!

So for any salon attending Professional Beauty, we’re offering ULE for a special rate of £720 (RRP £995). All you need to do is email us at contact@uber-uk.com and quote reference code: PB12 to take advantage of this exclusive opportunity!

If you want to find out more, check out our website and watch the video or just give us a call on 0161 212 1640

Hurry hurry hurry though, because we can only offer the Professional Beauty discount until April 6th!

 x

Ps – if you want me to come and chat to you about ULE at the show let me know at Victoria@uber-uk.com and I’ll pop over to your stand x

Great Lengths is the world’s leading hair extension providers and responsible
for keeping the locks of celebs around the world looking stunning! (Cheryl Cole
is a huge fan!) So if you’ve ever had total hair envy in any of the glossies –
it’s usually their fault!

We have worked with them in the past using our customer loyalty and salon marketing expertise to
get to know their salons and stylists and establish how Great Lengths can best
support them in the future.

So now we’re back to use our research and provide the tools stylists need to get results and
benefit from being a part of such a prestigious brand! We may even be plotting
some super cool customer rewards too…

We can’t reveal too much yet, but this week’s meeting was fab and it was great to see
how excited everybody is and we’re now looking forward to getting the wheels in
motion and seeing results!

x